Commercial Laser Services
Chesterfield, VA 23832
(804)-302-6587
We Ship Nationwide
BULK ORDER DISCOUNT AVALIABLE ON ALL ITEMS
ABOUT US
IN 2020 our small family of 4 decided to take a risk and move 18 hours away to RVA from New Orleans, LA. This move meant the world to us and our little family. In 2023, I decided to make a move in my career and got into the laser industry and started our second business, now we are just a small business looking to grow and take it the next step. CLS focuses on customer service and product delivery for all of our customers. Serving a variety of businesses from Solar, Data Centers, staffing companies to restaurants and anything in between.
Experience the power of laser precision with Commercial Laser Services. Our state-of-the-art equipment and skilled team enable us to create custom promotional items, precision-cut placards for solar farms, and tailored solutions for data centers, setting new standards for laser applications.
Working With the Best Clients and Partners
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Our Policies
Have a Question about our Policies? Please reach out and we would be Happy to help.
Privacy Policy
Effective Date:1/1/2025
1. Introduction
Commercial Laser Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, purchase our products, or use our services.
2. Information We Collect
We may collect the following types of personal information:
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Personal Identifiable Information (PII): Name, email address, phone number, mailing address, and payment details.
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Order Information: Details of the products or services you purchase, including custom engraving requests.
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Technical Information: IP address, browser type, and cookies to improve website functionality.
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Communication Records: Emails, messages, and customer service inquiries.
3. How We Use Your Information
We use the information collected for the following purposes:
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To process and fulfill orders, including custom engraving services.
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To provide customer support and respond to inquiries.
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To improve our website, services, and customer experience.
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To send promotional emails and updates (you can opt-out anytime).
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To comply with legal obligations and prevent fraud.
4. Sharing of Information
We do not sell or rent your personal information. However, we may share it with:
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Service Providers: Payment processors, shipping partners, and IT service providers who help us operate our business.
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Legal Compliance: If required by law or to protect our rights and safety.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and collect analytical data. You can manage cookie preferences in your browser settings.
7. Your Rights and Choices
You have the right to:
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Access, update, or delete your personal information.
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Opt-out of marketing communications.
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Request information on how your data is processed.
To exercise these rights, contact us at Sales@CLServices.info.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Shipping Policy
How long will it take to receive my order?
Fast, friendly service is important to us. Your order will go through 3 steps before it gets to you.
STEP 1 - Artwork (1-3 business days)
As soon as your order comes in, it gets put in the queue to have one of our production artists look at it and/or create your art. That usually happens within 1-3 business days of receiving your order. If a proof is required, we will go back and forth with you until artwork is approved. How quickly we receive responses from you will dictate how quickly your order moves out of the artwork phase. If we determine a proof isn't required, it moves right along to step 2.
STEP 2 - Production (1-4 business days)
After we have the artwork approved, our production team converts it for printing/engraving and then creates your product. This will take between 1-4 business days.
STEP 3 - Shipping (0-6 business days)
If you're picking up your order at our Chesterfield location, it will be ready for pickup the morning after it is made. If we are shipping your order, we will ship with the most economical method, and this typically takes 1-6 business days to arrive. WE CANNOT GUARANTEE SHIPPING SPEED / TRANSIT TIME*. See below.
IF YOU NEED EXPEDITED SHIPPING we need to know before you place your order so we can add the additional postage required for an expedited fee to your invoice. We can tell you typically how long an order takes to arrive when we have your zip code, but shipping hub issues have made shipping fairly unpredictable. Unless you pay for overnight or 2-day delivery, we will never guarantee a delivery date, just a ship-by date. To request expedited shipping, you MUST call us at 804.302.6587 and talk to a live person to verify we can accommodate the request - please don't just assume we can expedite, and don't leave a message.
Return and Refund Policy
Effective Date: 1/1/2025
Thank you for choosing Commercial Laser Services for your custom laser engraving needs. Your satisfaction is our top priority. Please review our return and refund policy below to understand your rights and our procedures.
1. Custom Orders
Due to the personalized nature of our products, all sales of custom laser-engraved items are final. This includes any product that has been tailored, engraved, or otherwise modified to your specifications. We cannot accept returns, refunds, or exchanges on these items unless they are defective or damaged upon arrival.
2. Damaged or Defective Items
If your item arrives damaged or defective, please follow these steps:
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Notification: Contact us within 7 days of receiving your order at Sales@CLServices.info.
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Proof of Damage: Provide clear photographs of the damaged or defective item and the packaging it arrived in.
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Resolution: Upon verification, we will offer one of the following options:
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A replacement item at no additional cost.
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A full or partial refund, depending on the extent of the issue.
3. Cancellations
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Before Production: You may cancel your order within 24 hours of placing it for a full refund, provided work has not begun on your custom item.
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After Production: Once production has started, cancellations are not permitted.
4. Non-Custom Items
For non-custom products , returns and refunds may be accepted under the following conditions:
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The item must be unused and in its original packaging.
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Returns must be initiated within 14 days of receipt.
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The customer is responsible for return shipping costs unless the item was defective or incorrect.
5. Shipping Errors
If you receive an incorrect item, please notify us within 7 days of delivery. We will cover the cost of return shipping and send you the correct product promptly.
6. Refund Processing
Refunds will be issued to the original payment method within 5-10 business days after we have received and inspected the returned item or confirmed the issue